Frequently asked questions.

Book a consultation. We'll ask about your current setup, what's not working, and what you're trying to accomplish, then tell you plainly whether we're a fit before any commitment is made.

Both. Project work is scoped and priced on its own. Managed retainers are typically ongoing, but we'll walk through the terms before you sign anything, and nothing is locked in longer than what's in your agreement.

Mostly small and midsized businesses that need real infrastructure without an enterprise budget or an internal IT department. If you're not sure you're the right size, ask us directly.

Project work is priced against a fixed scope you approve in advance. Managed plans are a fixed monthly rate based on the size and complexity of your environment. Either way, you see the number before you commit.

That's common. We can take on a specific project, like a migration or a security review, alongside your existing team, or take over specific responsibilities such as monitoring outside business hours while they handle the rest.

Yes. Most of what we do, cloud migration, monitoring, helpdesk support, and security work, is delivered remotely. We can also work through vendors for anything that requires someone on site.

Managed plans include 24/7 monitoring and alerting, so critical issues are caught and triaged whether or not it's during business hours. Exact coverage is set out in your support agreement.

Yes. Terms are set in your agreement upfront, and we'd rather you leave on good terms than stay locked into something that isn't serving your business.